Office Manager - State Farm Agent Team Member
Full Time in Bellefonte, PA
ROLE DESCRIPTIONWe are looking for an experienced, licensed individual to provide outstanding customer service to our book of business. State Farm servicing experience would be a big plus. This is a full time position with flexibility for a 4 day work week.
RESPONSIBILITIES- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS
- Excellent communication skills - written, verbal, and listeningHighly organized and detail-oriented
- Experience in customer service required
- Experience in managing customer service preferred
- Experience in sales preferred
- Proactive in problem-solving
- Able to work in and manage a team environment
- Experience in Windows computer applications
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fast-paced environment
BENEFITS
- Paid time off (holidays and personal/sick days)
- Salary plus commission
- Growth potential/opportunities for advancement within my agency
Join a community of good neighbors
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none